Help

Oxxy is a website builder for people who want to create their own website conveniently and receive support when running it. The platform is very intuitive for first time users, typically a site can be built up and running live on the internet in minutes and the package plans are optimized to provide the right features to suit individual needs.

We are a company with a small crew of developers, designers and passionate entrepreneurs. The founders of Oxxy are successful and creative individuals aiming to provide the best performing website builder to their customers. To read more about our history and the founders' stories, please visit the About us page.

Step 1 - Watch the demo video, then select the Start Now button right above it or the Register button at the top right corner;

Option 1:

Step 2 - If you selected the Start Now button, then the templates page will appear and you need to press Select on the template you want. 3. Then you need to make a registration to continue. Choose if you would like to use your social account (Facebook, Google+) or enter an email and password to create a new one. If you chose to create a new account, select the box I agree with the terms of use and click Register.

Option 2:

Step 2 - If you want to register via the Register button at the top right corner of the home page, enter an email and password to create a new account, then select the box I agree with the terms of use and click Register. Otherwise, use your social account (Facebook, Google+) to register. Step 3. Choose a template and click the Select button.

Option 1 & 2:

Step 4 - You will now be transferred to our Pricing page where you can have a look at all packages we offer and their prices.

Step 5 – Click on the Select button of the plan that suits you and continue with the payment process.

Step 6 – When you finish the buying process, you will access the HTML editor and you can start editing your site.

If you have selected our free plan, then you will be transferred directly to the HTML editor. No card details would be necessary.

We offer a free plan instead of a trial period for those of you who want to test our platform prior to committing.

Oxxy works with all popular browsers, as we want to deliver the best web building experience.

Our support centre is available weekdays between 7am and 5pm GMT.

One way to contact us is via the contact form and one of our specialists will get in touch. You could also leave us a message via our live-chat for fast response. If you have more specific question you can email our specialized teams: for tech support - [email protected], for jobs - [email protected]. Please do not hesitate to contact us with any issues you may have.

We always welcome your feedback with suggestions on improvements we could make. If you also notice any bugs within the platform please feel free to contact us. You can contact us via our live-chat or you can drop us an email at [email protected].

There are two ways you can create an account:

• Select the Start Now button, then register with an email and password.
• Select the Login/Register button at the top right corner of the home page, then register.
• To find step by step instructions on how to start using the platform, please click here.

You can log in into your account from the Log In button at the top right corner of the menu or by clicking on Start now.

To sign out of your account, simply go to the home page of the website and press the button Log out on the right top corner. If you want to log out from the Oxxy editor, go to the Account Log out button at the very bottom right corner.

If you want to change your password please go to Settings menu - Settings - Update Password. After you enter your old and new password, click on the Update button and you will receive a confirmation email shortly.

If you have forgotten your password and you cannot log in to your account:

• Go to www.oxxy.com.
• Click Log in/Register.
• Under Log in/Register, you will see Forgotten password? so click on it.
• In the next page that opens, write your email address. An email will be sent with instructions so you could update your password.

If you still have problems logging in, please contact us with your user name.

If you have not forgotten your password and you only want to change it, please read the information here.

From one account you can have as many sites as you like. Each one of them has to be purchased with a separate plan and you also get a discount on every package.

No, but you can recreate your site easily on one of our templates.

You can cancel your account any time. Currently, the way to do that is to inform our support centre by email at [email protected] or phone (please click here to see our contact details).

With paid packages you receive no more advertising on your site and a domain name with yourdomain.com instead of yourdomain.oxxy.com. The higher you upgrade your account the more powerful tools you get while the price per service diminishes. The Paid versions allow you to use more bandwidth and space to accommodate with the traffic from your visitors as well as add more pages to your site. You get access to use our amazing premium templates, you get assigned email addresses and free premium support from our support team. You can choose the best package that suits your needs for your personal or business website.

Yes we offer special discounts for all of our yearly subscriptions. In addition, if you choose an annual option, you get a free domain name for your website.

We accept international credit/debit cards like Visa and MasterCard.

You can upgrade any time you want. The new subscription will become active immediately, regardless of the remaining months from your previous account. To find out the step by step instructions on how to upgrade, please click here.

You can cancel your account at any time, if you are not happy with the service, by informing our support team at [email protected]. The cancellation will become active after your current plan expires. Then, your site will not be removed but instead, it will be transferred to our free plan.

You can cancel your subscription within the first 14 days after purchasing to get a refund. For further information about the refund policy, please refer to our terms and conditions page.

Note that if you want to cancel your plan within the first 14 days after purchasing, you will get a full refund for the amount you paid, less the domain fee if you have purchased an annual plan. Please click here to learn more about what happens to your domain after cancellation.

If you cancel your contract with us within the first 14 days, you are entitled to a full refund. For further information please visit our terms and conditions page.

To change any of your details, please go to Site settings, then choose Settings, update your information, such as email, password, subdomain or address and press the Update button bellow the fields. For changing the address, select the Edit button next to the relevant address and fill in the information.

Our contracts are month-to-month and annual to suit your preferences and needs.

You can view and download an invoice from Settings menu, then Billing and Payments. Please click here for more information on how to view and download invoices.

Yes the domain name you pick is yours, Oxxy only hosts it on its server.

Before you assign your own domain, your website will have a subdomain, provided by Oxxy that looks like yoursubdomain.oxxy.com. You can change it any time from Settings menu, then click on Settings and go to Subdomain to update.

To set up your own domain to your Oxxy site, make sure you are on the site you want to connect the domain to, then go to Site settings, click on Domains, select Connect with website and manage. Then type the domain name in the field, click Submit and then OK to continue. After that, you need to set your domain DNS server to point to ns1.oxxy.com or ns2.oxxy.com. If you do not know how to do that, please contact your domain registrar (which means a domain selling company) and ask them to do it for you or watch the video tutorials they should provide on how to change a name server. Please keep in mind that you might need to allow up to 72 hours for the changes take effect and your domain will be pointed to our servers.

If you want to set another domain name to your site, you can do that from our Site settings menu. Go to Sites menu, then select the site you want to change the domain of and click on the Site settings icon. From Domain name, click on the drop - down menu to choose another domain. If you have not purchased the domain name yet and you need to do that, please click here for further information.

Oxxy provides you the opportunity to register a domain with domain registrars through our platform. According to their terms and conditions, once invoiced, the domain registrars do not allow refunds on domains. This means that if you purchase a plan separate from an annual package, the domain you need to buy will be non-refundable once registered.

If you cancel your annual subscription with us, you will retain ownership of the domain for the rest of the remaining period, but Oxxy will not continue to host it for you after this period is over. You will need to pay to your provider for the next period of the domain hosting service if you wish to keep your domain. If you decide to cancel within 14 days of purchasing the product, you are entitled to a full refund but we will charge you for the cost of the domain, as giving up the yearly subscription, you also give up from the free domain offer.

You can downgrade your subscription from yearly to monthly at any time, however, the monthly plan will become active at the end of the remaining annual period. You will not pay for domain hosting throughout this period. To downgrade your plan, please contact our support team.

At this point no but we will provide this option shortly.

To edit pages:

• Go to All pages
• Next to each page, you will find Style and Settings menus where you can customize the pages from. Click on each of them to begin. Please click here to learn more about the customizing features of the page Style editor and here – of Page settings.

Go to All pages

To create a page:

• Click on the button Create page, then fill in the details for your page and click OK.

To delete a page:

• Next to each page you will see a menu. Click on Delete page (the forth icon from left to right) of the page you want to delete, then click Yes.

To duplicate a page:

• Next to each page you will see a menu. Click on Duplicate page (the third icon from left to right) of the page you want to duplicate, then click Yes.

• Go to All pages
• Go to the position sign on the left of the page.
• Roll your mouse over to the right and drop it. The page turns into a subpage.

There is a feature that allows an element to be shown on all pages.

• Click on the element.
• Click on the green marker from the element's menu called Show on all pages (the sixth button from left to right).

The element will appear on all pages automatically.

• After showing an element on all pages, go to the page accordingly and click on the element you want to dismiss.
• Select the green pin button.
• A drop - down menu will appear with two options – Unpin from other pages (the element will disappear from the other page but this one) and Unpin from this page only (the element will remain at the other pages but this one). Select the option you want.

• Go to All pages.
• Click on the Page settings of the page you want to rename.
• Under Page name, write the new name you want for your page.
• Click OK.

• Go to All pages.
• Click on the Page settings of the page you want to set up as a home page.
• Find the feature Set this page to be home page, below SEO options and select the box next to it.
• Click OK.

• Go to All pages
• Go to the position sign on the left of the page.
• Drag and drop the page to the position you want.

• To move an element in front of another, click on the element accordingly.
• Click on the feature Bring to front (the third icon from left to right) from the element's menu.

• To move an element under another, select the element accordingly.
• Click on the feature Bring to back (the forth icon from left to right) from the element's menu.

To lock an element:

• Click on the element.
• Click on the padlock sign (the fifth icon from left to right) from the element's menu. Once locked, your item cannot be changed or interfere with the other elements on your page.

To unlock an element:

• Click on the element that is locked.
• Click on the padlock sign on the top left.

• Click on the element.
• Click on Delete (the seventh icon from left to right) from the element's menu.

Yes, you can. Select all of the elements with your mouse. Then the customizing menu appears on the top left corner. The options are:

• Alignments – you can align the elements simultaneously to the left, horizontal center, right, top, vertical center and bottom.
• Bring to front – bring the elements to the front of the rest.
• Bring to back – bring the elements to the back behind others.
• Lock group – lock the elements so they will not interfere with your design while editing.
• Show group on all pages – show the elements on all pages.
• Delete group – delete the elements with a single click.

SEO is a process of attracting visitors to a particular site or web page in search engine's organic or paid search results listing. Optimizing a website to appear more frequently in the results' lists may involve writing quality content on the site with relevance to specific keywords, creating backlinks, associated coding to be indexed with search engines, increasing its prominence and more.

Oxxy has put together an amazing platform that is already optimized for search engines by default. There are other things that should be done from the moment of publishing your site to be potentially indexed and visible. That can be achieved through entering short and descriptive keywords and site titles, gathering inbound links from other quality sites, writing quality content in similar topics, posting relevant blog/ forum comments that are valuable to the readers and creating backlinks. You need to be careful not to spam your community but instead use quality methods to raise importance and interest.

The on-page SEO is basically all of the content of your website that makes it worthy of positioning in the search results. The two most important attributes to this are: the content must supply the demand and it must be linkable, i.e. all the links must be accessible in order for the search engine to rank it.

Off-page SEO is more consuming process described with promoting your website outside of its pages' content and building online reputation (branding). Completing on-page SEO is recommended before taking it in front of the online community.

Google Analytics is a service offered by Google that provides users with traffic and other statistical data about their website. You need to go to www.google.com/analytics/ and create an account. For instructions describing the process, please visit Google support page here. After you receive your code you need to connect your Google Analytics account with us to be able to see the results directly through our platform. To enter your Google analytics code to your Oxxy site:

• 1. Please log in to your account with Oxxy.
• 2. Go to Site Settings.
• 3. Click on SEO options and enter it under Tracking code.

To downgrade your subscription with Oxxy, please inform our support team.Note that the new plan you want to downgrade with, will become active after the current plan expires.

Google Analytics is a very popular tool for tracking site statistics. Many businesses use the traffic reports to shape their promotion strategies, referring to search engine visibility and help them improve their sites. It is an amazing tool that gives enormous amount of information about who is visiting your site, how are they getting there and how are they navigating through it.

The page name will appear in your menu bar and in the URL of your page when browsing through your site while the page title is the headline of your website page that appears in search results and in the tab of your browser.

You can create a mobile version of your website by clicking the Mobile icon on the right of the editor.

Yes, you simple need to keep the Allow mobile site box in the Site Settings panel of your website unchecked. By default the desktop version will also be displayed on mobile devices unless you enable the mobile version from the Site Settings panel.

Yes, the mobile solution we provide is free for all users no matter what subscription they use.

The reason why some of the elements are not displayed when you switch to the mobile version of your website, is that we automatically hide all shapes (circle, box, strip, horizontal and vertical line) from the mobile sites.

You can find them in the Hidden Items section and restore each of them at any time by clicking Show Item.

The reason why some of the elements are not displayed when you switch to the mobile version of your website, is that we automatically hide all shapes (circle, box, strip, horizontal and vertical line) from the mobile sites.

If your website is published and you have enabled the mobile version, it will be automatically displayed when you open your site from a mobile device. The URL address of your mobile site will be m.yourdomain.com.

All the templates we offer come with a ready mobile version that is fully optimized for search engines.

If you create your mobile version on your own, you need to be careful for the design of your pages as their usability can affect their SEO score.

The mobile solution we offer is a different version of the same website. That means that you cannot make the background of your pages different on desktop and mobile, add additional pages to be visible only on the mobile site and vice versa.

If you don’t want a certain element to appear on your mobile site, you can hide it by selecting it in the Mobile Editor and clicking Hide from mobile (the third button in the element’s menu).

To take advantage of the free mailboxes Oxxy provides, make sure you have a paid subscription and a domain connected to that subscription. Please keep in mind that free plans do not support email integration and you need to upgrade your site in order to use email accounts.

The domain that you already have, can be either bought from us or connected from another domain registrar. Once, it is set up, you need to activate the email service from Account settings – Mail boxes – Activate. Now all that is left to do is to create as many email accounts as you want. That depends on the type of subscription plan you have chosen. For further information on managing email accounts, please click here.

To see a step by step guide on how to create a mailbox, please click here.

When you downgrade your plan with Oxxy, there are three possible outcomes. The first one is when you currently have more emails than the new subscription allows. For example, if you downgrade from Ecommerce to Plus and you currently have 20 emails, all of your emails will become inactive, as your limit becomes up to 5 emails. What you need to do, is go to Account settings – Mail boxes and click on Activate. You need to delete the necessary number of emails and click the reactivate button on the ones you want to keep.

The second and third case is when you have less and equal number of email accounts to those allowed in your new subscription. In both cases your email accounts remains active.

When your subscription expires, that means the domain disconnects from the subscription it has been linked. Therefore, the email addresses connected to the subscription and domain, also become inactive. Keep in mind that we do not keep email messages, so make sure you back up your important messages and contacts.

To see a step by step guide on how to set up alias addresses for a specific mailbox, please click here.

The space of your mailbox depends on the subscription plan you use. For example, if you are on a Plus plan, you have 5Gb space that you use for all the files on your website and your mail, as well.

You can view your email on other mail clients, as well as on smartphones or tables. To see what settings you need to configure, please click here.